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GO BEYOND OFFSETTING AND FIX THE PROBLEM.

Returns Radar Pro helps you identify and NOT acquire the customers likely to cause high returns, fraud and cancellations. Giving you a higher NET basket value, increased sustainability and protecting the planet in the process.

HELP THE PLANET & YOUR PROFITS WITH RETURNS RADAR PRO

As e-commerce and online service agreements continues to grow, so does the amount of returned goods, cancelled orders and fraud, along with the associated; waste packaging, landfill and avoidable emissions. But with Returns Radar Pro, you can proactively satisfy key stakeholder demands for improved sustainability, higher net baskets and lower operational costs. Don’t just offset, fix the problem at source. Protect your profit margins and help protect the planet!  

“18% of repeat returns value are at 100% of order value”

IMPROVE MERCHANDISING PERFORMANCE

When you have multi size variant returners, combined with returns at the limit of the 30 day window,  you can have  out of season returned stock that’s only fit for landfill or discounters. Returns Radar Pro will help reduce the requirement for so many size variants per order, with all the benefits that brings to stock ordering, management and cashflow.

"In fast fashion 6% of all orders return more than 2 size variants of the same product"

Compliment Your Returns Reduction Strategy

Most businesses have adopted a robust solution to dealing with returns, this is often a pay per returned item service. Returns Radar Pro is a preventative measure to minimise acquiring  the highest returners and will in turn help to reduce the costs of your other returns solutions.  

Still measuring marketing success on Googles conversion values and ROAS?

Google is a big part of the problem when it comes to fraud, cancellation and returns. It sees your NIP’s (Not important People, the ones who return 100% of their basket value regularly, cancel contracts and commit fraud) as VIP’s, because as far as Google is concerned their conversion value is good. Google sees this as success and will actively look to acquire more customers like this on your behalf! Decimating your margins and your NET Zero score in the process. Let Returns Radar Pro decide who your acquisition targets should be and eliminate the NIP’s and acquire more of your VIP’s who have a good NET basket value.  Get the most from your advertising budget and help save the planet from preventable emissions and waste. 

 Time to move to NET basket values for increased margins/profits, decreased fraud and cancellations, and increased NET Zero scores.

FAQ

Q. What can Returns Radar Pro tackle to give better NET basket values?

A. It’s designed to work on preventing acquiring bad returners, customers who cancel contracts and those who commit fraud.

Q. How do I get started with Returns Radar Pro?

A. Get in touch and we’ll give you a call to run through your options for an initial audit to quantify the size of your problem, quick wins and long term gains.

Q. Do you require customer details to perform the audit?

A. No, we can do the audit without any personally identifiable information. 

Q. I have a fraud/cancellation solution in place which credit scores customers, how does this differ?

A. Returns radar pro is pro actively aiming NOT to acquire the types of customers who, from your previous acquisition data, are likely to cancel or commit fraud. We’re looking to eliminate these people from your pipeline so they’re not even making it to your in cart/post purchase checks. They can still access your site via SEO, but you won’t be paying for paid search ads to attract them in the first place.

Q.I have other returns solutions in place, why would I need Returns Radar pro? 

A. Most businesses have some kind of returns management to deal with returns after the event, you may have sizing technology to help reduce returns by sending out better sizes. Neither of these stop serial returners with low or zero net basket values.  Returns Radar Pro is different in that it is proactively preventing  High Level Returners and people likely to be High Level Returners  being targeted by your online advertising. They can still access your site via SEO or if you have them on email lists, but you won’t be paying for paid search to attract them in the first place.

Q. Isn’t having more than one returns solution in place overkill?

A. Different returns solutions have different functions, we’re helping prevent you paying to advertise online to the 20% or so of returns customers who return 100% of their order. Whilst also identifying your VIP customers so your ad spend can be targeted at increasing those high net basket values. By reducing the amount of unnecessary returns from your worst returners your fees for processing returns with your other returns solutions could also be reduced.

Q. What reductions can I expect to see in wasted packaging and emissions?

A. This depends on how much of your returns funnel you want to attack. We will work out during the audit process how much packaging is being unnecessarily wasted, and how big the emissions are that can be saved  as part of the benchmark,  for this part of the returns funnel. And we’ll monitor performance against this section of the funnel on a monthly basis. However, as your VIP demographic is identified and targeted we would expect to see  an increase in customers with higher net basket values, so you may not see a direct reduction in the packaging purchased or emissions on outgoing deliveries. Overall as a metric per customer the waste and emissions will improve.

Q. What’s the integration process? 

A. It’s different depending on which e-commerce platform you are on. For the likes of Shopify we have an App extension, for Magento and other installations we will work with your development team to integrate our solution. 

Q. When will I start seeing results?

A. Returns and returners can be seasonal, e.g. men buying presents which are returned at Christmas, Valentines, Mothers day, Thanksgiving, etc. Your serial returners will be on year round. So depending on when you start in terms of your seasonal returns variations and your volume of returns, will impact how quickly you see a change. The higher the rate of returns, the sooner you can expect to see results. 

Q. What is your pricing?

A. There is a cost to the audit,  which is time dependent. The larger the sample size and the more variables you’d like included, will take more time to process. We will quote you dependant on your requirements. 

The is a one off set up fee for installing our technology on your site, and integration with your advertising platforms. We will quote you dependant on your requirements  

There is a monthly management fee for processing your data, generating reports and having a dedicated account manager to work on your NIP’s reduction, VIP attraction, Sustainability increase and NET basket increase strategy. This fee depends on where you’re advertising and the volume of traffic we have to process. We will quote you for this once we have completed an audit.